Omnichannel Excellence

Connect Everywhere, Manage Anywhere

Choose your customer channels to see tailored workflows and integrations. Deploy intelligent agents across WhatsApp, Instagram, Email, and more from a single powerful platform.

Supported Platforms

Where do your customers live? We're already there.

The Power of Presence

Be available where your customers scroll, chat, and work. VyapAI bridges the gap between scattered apps and a unified business strategy.

Unified Customer View

Stop switching tabs. See a 360-degree view of your customer's journey, from their first Instagram comment to their latest WhatsApp order.

Platform-Native Experiences

Our bots respect the UI/UX of each platform—using quick replies on WhatsApp, carousels on Messenger, and DMs on Instagram naturally.

Seamless Handoffs

Start a chat on a social ad and finish the sale over WhatsApp. We maintain context across channel switches so the user never repeats themselves.

Instant Response Time

Social media moves fast. Our AI agents reply instantly 24/7, ensuring you never miss a lead due to time zone differences or closed office hours.

Your Business, Everywhere

The modern consumer journey is non-linear. They might discover your brand on Instagram, ask a question via WhatsApp, and expect a receipt in their Email. Managing these touchpoints in isolation is a recipe for fragmented data and frustrated customers. VyapAI solves this by centralizing your communication infrastructure.

Our platform isn't just about connecting APIs; it's about contextual continuity. When a customer reaches out, our AI knows exactly who they are, what they last bought, and what their previous query was on a completely different platform. This level of synchronization builds trust and efficiency that manual support teams simply cannot match at scale.

Channel-Specific Capabilities

  • WhatsApp: Ideal for high-intent, immediate support and transactional updates like order status or booking confirmations.
  • Instagram: Perfect for visual discovery, influencer collaborations, and pre-sales questions about products seen in Stories or Reels.
  • Email: The backbone of long-form communication, official invoicing, and newsletters, fully integrated into the chat history.

Deep Dive: Multi-Channel AI

Why should I use multiple channels for my business?
Customers today expect to reach you wherever they are. By maintaining a presence on WhatsApp, Instagram, Messenger, and Email, you capture a wider audience and provide convenient support options. An omnichannel approach increases customer satisfaction and retention by reducing friction in the communication process.
How does VyapAI handle messages from different platforms?
VyapAI unifies all these streams into a single, cohesive dashboard. Whether a customer pings you on WhatsApp or DMs you on Instagram, the conversation lands in one universal inbox. Our AI agents can then respond contextually, knowing the full history of the customer's interactions across all channels.
Can I set specific automated responses for each channel?
Absolutely. You can tailor your AI agents to suit the 'vibe' and format of each platform. For example, your Instagram bot might be more casual and visual, while your Email agent remains formal and detailed. All logic is centrally managed but executed according to channel-specific rules.
Is there an additional cost for adding more channels?
Our pricing supports multi-channel growth. While base plans often include primary channels like WhatsApp and Email, scaling to include Messenger and Instagram is seamless. We believe in empowering you to be everywhere your customers are without prohibitive costs.
Do you support rich media like images and carousels on these channels?
Yes! Our agents are fully capable of sending and receiving rich media. Send product catalogs on WhatsApp, visual cards on Messenger, or handle image-based queries on Instagram. We leverage the full API capabilities of each platform to deliver a rich user experience.